White Flower Farm Reviews

Ordering from them this year has been incredibly difficult, made even more so by hard to reach and rude customer service.
An order I placed in September for delivery before Thanksgiving wasn't shipped or updated. Only after I reached out multiple times was any response even forthcoming and what I got was basically a "what did you expect" type call.
The items eventually arrived 2 weeks late.

Very disappointed in White Flower Farms. Two of my items were sent to the wrong address. I finally got a refund on a gift that was broken,a cache pot that was mailed to me rather than the recipient with a third recipients gift card attached.
I agree that this is a difficult year as I was informed by customer service. The customer service was terrible. Rude, condescending, talked over me... I was shocked. I’m done with this company after many years as a customer.

The customer support team is very helpful.

Ordering this year has been a difficult experience because I don't have my order number ( I ordered 3 different times) and I am completely shut out of the "track your order" because of this. I gave my email and tried to call, to no avail because of the Covid-19. When I got my Visa bill I had to dispute the charge because I don't know where the plants are that I ordered for my son in a different state. Why can't you just use my email name and phone number to send me to tracking of all my orders for this year? This is turning into a BIG hastle!